Primary Home Care and Family Care provide non-medical, in-home assistance for individuals who need help with daily activities but wish to remain at home. In Statewide, this service is typically used by people who are approved for support through Medicaid or similar programs, including those who may have a designated family caregiver. Care focuses on assisting with routine tasks that support basic health and safety while allowing the individual to stay in a familiar environment.
How It Works:
The service is arranged and delivered through a structured, payer-directed process:
- Eligibility is determined through Medicaid or an approved program, based on functional need and homebound status
- A caregiver completes an in-home assessment to identify the level of assistance required
- A care plan outlines specific daily tasks such as bathing, dressing, meal preparation, and mobility support
- Services may be delivered by an assigned attendant or, in Family Care, by an approved family member acting as the caregiver
- Visit frequency and authorized hours are based on the approved plan of care
- Ongoing supervision and periodic reassessments ensure services continue to match the client’s condition
What to Expect
The process typically begins with an eligibility confirmation and in-home assessment, followed by care plan development. Once services start, assistance is provided according to the approved schedule and tasks. Over time, care may be adjusted based on reassessments or changes in condition, making consistent communication and documentation an important part of service delivery.
Take The Next Step In Care
For more information, contact us to discuss your care needs. Details will be reviewed to determine appropriate services and coverage. Next steps will be provided for care planning.


